Customer service
The terms governing purchases, digital products, commissions, licensing, and use of the 10NECTAR website. Last updated September 7, 2026.
The seller is 10NECTAR DIGITAL ARTHOUSE, referred to in these terms as “10NECTAR,” “we,” “us,” or “our.” By using this website, placing an order, purchasing a digital asset, or starting a commission, you agree to these terms and the policies linked from them.
If you do not agree, do not purchase or submit a commission. You must be legally able to enter a binding agreement in your location, or have a parent or legal guardian complete the purchase for you.
10NECTAR may sell digital assets to customers in multiple countries. You are responsible for providing accurate checkout information and for any taxes, duties, currency-conversion charges, or other amounts imposed by your payment provider or local authorities unless checkout expressly states otherwise.
Availability may be limited where a transaction, delivery, license, or service would violate applicable law or a platform requirement.
Product descriptions, formats, included files, prices, and availability are shown on the applicable page at the time of purchase. Reasonable efforts are made to present artwork and colors accurately, but display settings may cause variation.
An order is accepted when payment is confirmed and 10NECTAR can fulfill it. 10NECTAR may reject, limit, or cancel an order affected by a pricing error, suspected fraud, rights conflict, technical failure, or unavailable product. If a paid order is cancelled by 10NECTAR before fulfillment, the affected payment will be refunded.
Stripe Checkout processes payment and complete card details. You authorize Stripe to charge the amount displayed, including any applicable tax. 10NECTAR does not receive or store complete card numbers or security codes and does not request payment-card details by email.
For commissions, the listed starting payment is a 50% deposit. Stripe saves the payment method for the commission, and 10NECTAR requests the remaining approved balance through Stripe only after the verified approval process described on the commission page.
Private download links for digital collector editions, printable posters, wallpapers, and bundles—and gift-card details—are delivered electronically to the email address used at checkout. You are responsible for using a valid address and checking spam or promotions folders.
Digital purchases are final after delivery except when a file is defective, inaccessible, materially different from its description, or a refund is required by applicable law. Contact support@10nectar.com for delivery problems.
A paid gift-card order creates a cryptographically random code delivered by email. Current redemption is handled by choosing an eligible artwork or Commission and emailing support@10nectar.com with the selection and code; the studio verifies the code and applies value using the server-authoritative balance record.
Gift cards do not expire, carry no inactivity or service fee, support partial and repeated redemption until the balance reaches zero, and may be transferred by sharing the code. They cannot be used to purchase another gift card and are not redeemable for cash except where applicable law requires. Possession of a code does not establish ownership of unrelated purchases.
Treat the code like a stored-value credential. Help for a lost, stolen, or exposed code requires sufficient purchase or payment evidence; replacement is not guaranteed. An approved refund for a purchase paid entirely by gift card restores only the applicable refundable amount to the card while preserving transaction history.
Commission scope is determined by the selected tier, written brief, chosen add-ons, and any written clarification accepted by 10NECTAR. One revision is included unless the order states otherwise. Additional scope, characters, revisions, backgrounds, or commercial use may require an additional fee.
The rough concept is normally delivered within 2–3 calendar days after the deposit and usable project information are received. After explicit verified approval and successful balance payment, the final artwork is normally delivered within 24 hours. A requested revision is normally returned within 24–48 hours.
Opening Review, downloading a concept, silence, or elapsed time is not final approval and does not authorize the remaining balance. If no approval or revision request is received within 48 hours, the workflow may close and retain the deposit for reserved time and work already performed. One no-charge extension may be requested by email.
An intake may be cancelled without financial penalty before deposit. After deposit but before substantive creative work begins, cancellation and any refundable deposit amount require support review; 10NECTAR does not invent a cancellation or processing fee. Once work begins or Review material is provided, the deposit is non-refundable for reserved time and work performed, subject to applicable law and failure by 10NECTAR to perform.
Cancellation before explicit final approval stops further work, prevents final delivery, and does not automatically charge the remaining balance. After explicit approval, the remaining balance becomes due. Completed custom digital work is generally non-refundable after approval, successful balance payment, and final delivery, except where required by law, charged in error or duplicate, materially undelivered, or covered by another documented exception.
A checkout interruption does not create an order unless payment is confirmed. Contact support@10nectar.com before attempting duplicate payment if confirmation is unclear.
10NECTAR and its licensors retain ownership of the artwork, website, branding, characters, layouts, text, and other protected material except where a written agreement expressly says otherwise.
A completed purchase grants the buyer a personal, non-exclusive, non-transferable license to use the delivered asset for private, non-commercial purposes. The buyer may not resell, redistribute, sublicense, mint, train artificial-intelligence systems on, remove ownership marks from, claim authorship of, or use the asset in merchandise, advertising, branding, campaigns, or other commercial activity without written permission or a purchased commercial license.
A purchased Commercial license add-on applies only to the usage scope confirmed in writing with TZVI. It does not transfer copyright or permit use outside that written scope.
Reference materials supplied for a commission must be materials you own or have permission to use. You remain responsible for the rights and accuracy of what you submit.
You may not interfere with website security, attempt unauthorized access, misuse checkout or commission links, upload malicious material, scrape protected artwork at scale, impersonate another person, or use the website for unlawful activity.
Third-party services such as Stripe, Spotify, Instagram, YouTube, email providers, and delivery platforms operate under their own terms and policies.
To the fullest extent permitted by law, the website and creative services are provided without warranties not expressly stated in writing. Nothing in these terms excludes warranties, remedies, or liabilities that cannot legally be excluded.
To the fullest extent permitted by law, 10NECTAR is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or a purchase. For a claim tied to a particular order, any recoverable liability is limited to the amount paid for that order, except where applicable law requires a different result.
These terms are governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law principles. Claims may be brought in a North Carolina state or federal court that has jurisdiction.
If you are a consumer outside North Carolina, this choice of law and forum does not remove any mandatory consumer protection or right that applies to you and cannot lawfully be waived by contract.
10NECTAR may update these terms for future use or purchases. The version shown when an order is placed governs that order unless a change is required by law or agreed in writing. If one provision is unenforceable, the remaining provisions continue to apply.
Questions about these terms or an order may be sent to support@10nectar.com. Customer-service messages receive a response within 2–3 business days.